To access your wallet, please connect your Trezor device to your computer and follow the instructions in the Trezor Suite application.
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Download Trezor Suite Desktop AppNever enter your 12, 18, or 24-word recovery seed on any website. Your seed is your backup, and it should only ever be entered directly on your Trezor device itself. Trezor will never ask for your seed phrase in an email, text message, or website.
A Trezor device is a type of cryptocurrency wallet known as a "hardware wallet" or "cold storage." Unlike software wallets that exist as applications on your computer or smartphone (which are connected to the internet and vulnerable to attack), a hardware wallet is a small, physical, offline device. Its entire purpose is to store your private keys—the secret codes that prove ownership of your crypto assets—in a completely isolated, offline environment.
Think of your private key like the master key to a bank vault. Anyone who has this key has full control of the assets inside. A software wallet, or "hot wallet," stores this key on your computer. If your computer gets infected with malware or a virus, a hacker could steal that key and drain your funds. A Trezor, on the other hand, keeps this master key locked inside its own secure chip.
When you want to make a transaction (like sending Bitcoin to someone), the process is fundamentally more secure. The transaction data is sent from your computer (via Trezor Suite) to the Trezor device. The device then uses its internal, offline private key to "sign" the transaction, cryptographically proving you approve it. This signature—the *proof* of approval, not the key itself—is then sent back to the computer and broadcast to the network. Your private key *never* leaves the Trezor device. It is never exposed to your internet-connected computer, making it immune to remote theft, keyloggers, and most forms of hacking. This is the core principle of cold storage and the foundation of Trezor's security.
Logging into a Trezor is not like logging into a traditional website with a username and password. Your "login" is the act of physically proving you own the device and, by extension, the private keys stored within it. This security model is built on three distinct layers of protection: the device PIN, the recovery seed, and the optional passphrase. Understanding all three is critical to using your Trezor safely and effectively.
When you first set up your Trezor, you are required to set a numeric PIN. This PIN is typically between 4 and 9 digits long. This is your first and most frequent security check. Every time you connect your Trezor to your computer to access Trezor Suite, you must enter this PIN. The PIN protects you from physical theft. If someone steals your physical Trezor device, they cannot access your funds without knowing this PIN.
Critically, the PIN entry is designed to be resistant to surveillance. On the Trezor Model One, the computer screen displays a scrambled 9-digit grid, and you enter the corresponding numbers on your computer's keypad. The numbers' positions are randomized every time, so malware watching your screen or logging your keystrokes cannot guess your PIN. On the Trezor Model T, the PIN is entered directly onto the device's secure touchscreen, so your computer is never involved in the PIN entry process at all. After a small number of incorrect PIN guesses, the device will lock itself down with exponentially increasing timeouts, making a "brute force" attack (guessing every possible combination) practically impossible.
This is, without question, the most important piece of information you will ever own in your crypto journey. During the initial setup of your Trezor, the device will generate a unique "recovery seed" (also known as a "seed phrase" or "mnemonic phrase"). This is a list of 12 or 24 simple English words, presented to you one by one on the Trezor's screen.
What is this seed? It is the master backup of your entire wallet. All the private keys for all your different cryptocurrencies (Bitcoin, Ethereum, etc.) are mathematically derived from this single seed. Your Trezor device stores this seed, but you must write it down on the paper recovery cards provided in the box and store them somewhere incredibly safe and secret.
The recovery seed's purpose is disaster recovery. If your Trezor device is lost, stolen, or destroyed (e.g., in a fire), your crypto is *not* lost with it. You can simply buy a new Trezor (or any other compatible hardware wallet), select the "Recover Wallet" option during setup, and enter your 12 or 24 words. The new device will regenerate your master private key, and you will regain full access to all your funds. This is why you must NEVER share this seed with anyone, never type it into a computer, never take a picture of it, and never store it in a digital text file or password manager. Anyone who knows your seed phrase has total control of your assets, from anywhere in the world, and they don't even need your physical Trezor device or your PIN.
The passphrase is an advanced, optional security feature that adds a "25th word" to your 24-word recovery seed. When you enable this feature, every time you "log in," Trezor Suite will ask you for a passphrase *after* you have entered your PIN. This passphrase can be any word, phrase, or string of characters you can remember.
Here is the magic: every unique passphrase you enter creates a brand new, completely separate, hidden wallet. If you enter the passphrase "apple", you open Wallet A. If you go back and enter the passphrase "banana", you open Wallet B. If you enter no passphrase at all (just press "Enter"), you open your original, standard wallet.
This provides two major benefits. First, it offers "plausible deniability." You can keep a small amount of "decoy" funds in your standard (no passphrase) wallet. If you are ever in a high-pressure situation where someone is forcing you to unlock your wallet (a "$5 wrench attack"), you can enter your PIN and no passphrase, revealing only the small decoy wallet. Your main, high-value funds, hidden behind a passphrase only you know, remain completely invisible and secure. Second, it protects your funds even if your 24-word recovery seed is compromised. If a thief finds your physical seed phrase, they can only access your standard wallet. They *also* need to know your secret passphrase—which you have memorized and *not* written down—to access your hidden wallet. This makes the passphrase an incredibly powerful, albeit advanced, layer of security. However, it comes with a great responsibility: if you forget your passphrase, the funds in that hidden wallet are permanently and irretrievably lost. There is no backup.
Owning a hardware wallet makes you immune to remote hacking, but it does not make you immune to social engineering or human error. Your security is a partnership between the device's technology and your vigilance. Here are the most common threats to watch out for.
This is the number one way Trezor users lose their funds. A phishing scam is an attempt to trick you into giving away your recovery seed. You might receive an email, a text message, or see a social media post that looks like it's from Trezor. It might say "Your wallet needs to be verified" or "Your funds are at risk, click here to secure your account."
The link will take you to a website that is a perfect clone of the real Trezor Suite website. It will look 100% identical. This fake site will then pop up a form asking you to "re-sync" or "verify" your wallet by typing in your 12 or 24-word recovery seed. The moment you type those words and hit "Enter," the scammers on the other end receive your seed, and they will drain your entire wallet within minutes.
The Golden Rule: NEVER, EVER, EVER type your recovery seed into *any* website, *any* software application, or *any* form. Your seed is for recovery *only*, and it should only ever be entered directly onto the physical Trezor device itself. Trezor will never ask for it. No legitimate wallet or service will ever ask for it.
Even with a Trezor, your computer can still be a source of risk, specifically when you are sending funds. A "clipboard hijacker" is a type of malware that monitors your computer's clipboard. When you copy a cryptocurrency address that you want to send funds *to*, the malware instantly detects it and replaces it in your clipboard with the hacker's own address.
You copy your friend's address, you paste it into Trezor Suite, and you don't notice that the address you pasted is different. You then confirm the transaction on your Trezor device. This is where the Trezor's screen is so important. Your Trezor's screen is secure and cannot be hacked by your computer. It will show you the *actual* recipient address that the transaction is going to. You MUST always physically look at your Trezor's screen and verify that the address shown on the device *exactly matches* the address of your intended recipient. If it doesn't match, you must reject the transaction immediately and scan your computer for malware.
Your crypto is perfectly safe. Your funds are not stored "in" the device; they are stored on the blockchain. The device merely holds the keys. You can simply purchase a new Trezor (or any other BIP39-compatible wallet), use your 12/24-word recovery seed to restore your wallet, and you will have full access to all your funds. This is why protecting your seed is even more important than protecting the device.
If you forget your PIN, you have a limited number of guesses before the device locks. Your only option at this point is to perform a factory reset of the device. This will wipe the device clean, including the PIN and all private keys. This sounds scary, but it's not. After the reset, you simply choose the "Recover Wallet" option and use your 12/24-word recovery seed to restore your entire wallet. You will then be prompted to set a new PIN. Again, as long as you have your seed, you can always recover your wallet.
Yes. This is one of the primary advantages of a hardware wallet. Because the private keys never leave the device, and all critical operations (like PIN entry and transaction confirmation) happen on the device's secure screen, you can safely use your Trezor on a computer that you suspect may be infected with malware. The malware cannot steal your keys or secretly change your transaction details without you noticing it on the Trezor's screen.
Both devices provide the same fundamental, industry-leading security. The main differences are in features and convenience. The Trezor Model T is the premium model. It features a large, color touchscreen, which allows for all PIN and passphrase entry to be done directly on the device, offering a slightly higher level of security as the computer is never involved. It also supports a wider range of altcoins (like Cardano, Ripple, etc.) and has a faster processor. The Trezor Model One is the original, battle-tested hardware wallet. It has a smaller monochrome screen and two physical buttons. PIN entry is done via a scrambled grid on your computer, which is still highly secure. It is more affordable and supports all major cryptocurrencies like Bitcoin, Ethereum, and thousands of ERC-20 tokens. For most users, the Model One provides more than enough security.
Using a Trezor hardware wallet is the single most important step you can take to secure your digital assets. It moves your private keys from a vulnerable, internet-connected computer to a secure, offline, single-purpose device. This "cold storage" solution makes you immune to the vast majority of threats, including viruses, malware, and remote hackers.
However, the technology alone is not a complete solution. True security comes from the combination of powerful hardware and an educated user. By "logging in" to your Trezor, you are participating in a security protocol that relies on you. It relies on you to verify recipient addresses on your device's trusted screen. It relies on you to set a strong, memorable PIN. Most of all, it relies on you to guard your recovery seed as the ultimate backup to your financial life—never digitizing it, never sharing it, and storing it in a safe, private, and durable location.
Trezor provides you with the tools for true financial sovereignty. It gives you the power of a bank vault in the palm of your hand. By understanding how these tools work—the PIN, the seed, and the passphrase—and by remaining vigilant against common threats like phishing, you can ensure that your crypto assets remain exactly that: yours.